Check-In Procedure - Check-in time: 3:00 p.m. - Check-out time: 11:00 a.m. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Lock-In Fee - Understand Daily/Weekly spots are subject to change prior to arrival due to availability. - We try to avoid this if at all possible, unless absolutely necessary. - If the site must be changed, we will do our best to choose an equally unique site with similar qualities. - We set it up this way to allow our guests to avoid having to pay the commonly added lock-in fees you may have seen used at other campgrounds/resorts. Severe Weather - In case of severe weather, prepare, plan, and seek shelter ahead of time. - Our office is always available during these events if needed. - Bring all belongings inside. - Big Tex Campgrounds LLC will not be responsible for any acts of nature that occur in our park due to severe weather or other acts of nature. - We highly encourage our guests to have full coverage insurance for these unforeseen events. - We love pets, so in the event of severe weather, please bring them with you. - If there is a limb/branch you are uncomfortable with near your site, please request that we remove it or change sites. - We value shade and privacy, and constantly maintain our grounds to avoid any unforeseen issues. - We will not be held responsible for any damages due to natural causes or weather. - Again, we highly encourage having insurance for these reasons. Open Fires - Open fires are not allowed in our park. - Fires must be in designated fire rings. - No leaves, trash, or fly-away items. - Be gentle when placing the logs. - Understand that we are surrounded by trees and nature for children and adults - with that comes great responsibility. Fire Pit - Fire Pit safety is one thing, above all else, that we are very strict on due to the massive damage that can occur if our guests are not responsible. - Do not leave fires unattended. - Keep the fire small and manageable. - We require our guests to have their own extinguishers near/in their camper in case of emergency. - We want people to enjoy this place, and its beautiful trees for years to come. Electrical Use - Please be mindful of your amp usage; 50 amps is the max allowed. - Monthly guests are required to pay a refundable $200 electric deposit. - This will be applied to your last month's bill, and any remaining balance will be credited to your card. - Any additional balance over $200 will be charged to the card on file. - You are responsible for understanding how many amps you are using in our RV. - Please notify the office if you have any electrical issues during your stay. - Guests are not permitted to diagnose our electrical pedestals per insurance and safety requirements. - Maintenance is happy to help, but will suggest our mobile repairman if unable to fix/diagnose. - Even if you are an electrician, laws prohibit you from working on our pedestals unless hired to do so. Septic Use - Septic system damage can be very costly and can even result in shutting down the campground. - Please be mindful that any and all items going down your drains are going into our system. - Do not flush grease, feminine products, toys, harsh chemicals, or non-biodegradable items. - We recommend using RV-approved biodegradable toilet paper to not only keep our system clean, but to protect the longevity of your own system as well. Accidental Damages - Guests will be responsible for damages to their spot or in the campground. - The costs can range depending on the damage, but will be the fair cost. - For example, if a guest backs into a waterline, they will be responsible for the PVC, fittings, and new hose bib material cost. Trash Disposal and Recycling - Due to our natural environment, animals like possums and raccoons are attracted to exposed trash, to avoid dirtying our campground. - Do not place your trash on the ground near the dumpster or at your site. - Use the dumpsters that are located throughout the park for your convenience. - Please tie trash bags closed and put your trash completely inside the dumpster. - Do not dispose of wires, construction material, oil, furniture, mattresses, or any toxic waste or chemicals into our dumpsters. - Let's keep our campground clean for everyone. Children - Please be sure to keep a close eye on your kiddos while visiting our campground. - Children under 18 must be supervised by an adult at all times. - Anyone under the age of 18 must be back at their site by dusk. - Children under 12 may not use the restrooms without being accompanied by a parent or guardian. - Children and parents must be aware of traveling vehicles and equipment at all times. Nature & Wildlife Awareness - Due to the natural state of our campground, please watch for insects, animals, plants, and snakes at all times while outdoors. Cleanliness - We strive to appreciate the nature and beauty of our campground. - To keep it this way, you must abide by the following rules. - There will be a $25 site cleaning fee added to your invoice and charged to the payment method on file if the site is left unclean. Debris - Keep your site clean and free of debris. Furniture - We do not allow interior furniture outside of your camper. Loose Storage - No visible loose storage around or under your camper. Permanent Structures - No permanent structures are allowed. - All temporary structures, such as dog pens, must be approved by management. Clothesline - Clotheslines are not permitted in our park. Tarps - Tarps are not allowed. Washing of the RV - Washing your RV is only allowed for our monthly guests. - Management must be informed prior to approval. - We allow washing once every 3 months. - We ask that you be mindful of your water usage and the effects that that amount of water and soap has on your neighbors' site, nature, and your site while cleaning. - No bleach is allowed for cleaning as it damages exterior coatings on campers. Fireworks and Firearms - Due to their unpredictable nature, fireworks are prohibited in our park by our guests. - The prohibition of fireworks includes sparklers, smoke bombs, aerials, and firecrackers. - The prohibition of visible firearms includes all guns, including airsoft, BB, and pellet guns. - If these items are seen outside of your RV, you will be asked to leave immediately without a refund. Repairs - All major repairs to RVs are not permitted in our park. - No oil changes or large repairs on site for vehicles. - We are happy to recommend a local Mobile RV Repair service that comes out to your site to assist you with any repairs. - If you would like our staff to help, they are not liable for any issues present and or future in regards to the repair. - For this reason, we always recommend calling a professional. - Boyd’s Mobile RV Repair LLC - 903-714-2020. Groundskeeper Requests - Our groundskeeper is here to maintain the property on behalf of the campground owners. - To help him stay focused on his daily responsibilities, all requests must go through the office. - If you need assistance with something such as. - Trimming or removing a tree limb. - Moving heavy items. - Borrowing tools or equipment. - Other site-related help. - Please reach out to us. - A staff member will create a work ticket, and your request will be added to the groundskeeper’s daily to-do list. - He will do his best to complete it by the end of the day. - This process ensures tasks are tracked properly and allows our groundskeeper to manage his time effectively while keeping the park running smoothly. Marketing Materials - There will be times we will be taking imagery or video of our campground from time to time. - If this concerns you, please bring it to our attention, and we will remove any noticeable clips. - On the other side of things, if you’d like to be in our marketing shots, simply ask us- we love capturing candid moments of people enjoying what we’ve built. - Due to a lack of oversight and control for others’ privacy, private drones are not permitted in the park. Guest Cameras - Only cameras that record your own RV are permitted. - 360° cameras or cameras capturing other sites are not allowed. - Guests must respect the privacy of others at all times. - We do not monitor guest cameras, but any camera violating this policy must be adjusted or removed; further violations will result in termination of your stay. Safety and Security - At Big Tex Campgrounds, we adhere to and maintain all state, county, and local laws on the property. - Big Tex Campgrounds LLC is not responsible for lost, stolen, or damaged articles. - Keep your valuables locked up. - Report any problems with your site to the main office immediately. Quiet Hours - We would like everyone to have a great experience while staying in our campground, so please be courteous to other guests around you. - Quiet hours are from 10:00 pm to 7:00 am. - Excessively loud music during these hours is not allowed. Dark Sky Friendly - We ask our guests to be respectful of shining bright lights after dark. - Awning lights are okay at any time of the night; however, we ask that the tow lights and front cap lights only be used after dark temporarily, for reasons if needed, such as walking to the car. - Guests violating rules after warnings that result in being asked to leave will not receive any refunds for their stay. After-Hour Period - Our After-Hours period is from 7:00 pm – 9:00 am. - During this time, staff are only able to respond to urgent situations such as. - Loss of electricity or water service. - Safety or security concerns. - Laundry facilities are not functioning. - Emergencies. - All other needs will be addressed the following day during regular hours. Propane Policy - Big Tex Campground offers convenient on-site propane refills. - Please review the following guidelines and procedures to utilize this service. - Days Offered: Monday through Friday. - Tanks must be placed at your site’s edge by 9:00 am for same-day service. - Refilled tanks are typically returned by 10:00 am, depending on daily volume. - Access the Guest Portal at bigtexcampgrounds.com or scan the provided QR code on the flyer in the welcome packet to order. - Complete the Propane Refill Request Form before 9:00 am on your service day. - Place your tank at the designated pickup area (edge of your site). - We must have a credit card on file that will be automatically charged after the refill. - A receipt detailing the amount dispensed and total cost will be attached to your tank upon return. Safety and Tank Requirements - All tanks must be in good condition—free of rust, damage, or excessive wear. - Tanks that do not meet safety standards will not be filled and will be returned unmodified. - Guests are responsible for disconnecting and reconnecting their tanks. - Campground staff are not permitted to hook up or unhook propane cylinders under any circumstances. - This is a refill-only service; we do not offer tank exchange. Pet Policy - There is a 3-pet limit per site unless approved by the manager. - All pets must be registered at the front desk upon arrival. - Leashes are required at all times when pets are outside your RV or personal pen. - Pets may be off-leash only in a personal pen under supervision. - Leash compliance helps keep your pet, other guests, and their pets safe. - Our park is surrounded by neighbors with livestock; leaving pets unattended or off-leash may cause incidents for which the campground cannot be responsible. - Always clean up after your pet, both in your site and throughout the campground. - Do not allow your pet to defecate on another guest’s site. - Pets may not be left outside unattended. - Dog runs are not allowed. - Pens are allowed only while the owner is on-site and supervising. - Leaving pets unattended is dangerous due to weather, wildlife, power outages, or other factors. - All pets must have up-to-date vaccinations per insurance requirements. - Keep proof of vaccinations handy in case of an incident. - Excessive barking or aggressive behavior will not be tolerated. - Violations may result in being asked to leave without a refund. - Owners may consider silent or ultrasonic anti-barking devices for training assistance. Owner Responsibility & Liability - By bringing a dog onto the premises, you — the owner or responsible party — assume all risks associated with your pet’s behavior, including but not limited to bites, attacks, fights, scratches, or property damage. - You release, indemnify, and hold harmless Big Tex Campgrounds and all representatives from any claims, liabilities, injuries, losses, legal fees, or other damages related to your pet. - You affirm that your pet is vaccinated and that you will maintain control, supervision, and compliance with all park rules at all times. Incident Procedure & Enforcement - In the event of an incident involving a pet harming another pet or person. - The owner of any pet that causes injury or damage to another is expected to resolve the issue directly with the injured party, as well as the following: Documentation - Staff will document the incident in the campground’s official incident report. - Both parties may complete a witness statement describing what they observed. Written Warning - The owner of the pet responsible for the incident will receive an official written warning. - The warning will outline the violation, reference this pet policy, and require strict compliance going forward. Enforcement for Repeat Violations: - If the pet is observed off-leash again, aggressive, or violates this warning, immediate removal of the pet and the guest from the premises will occur. - The guest will not be entitled to a refund if removal is due to a pet policy violation. Speed Limit - The park speed limit is 7 mph. - This policy is to keep you, your children, and your pets safe. - Exceeding this speed limit will result in a warning. - Multiple warnings will require us to ask you to leave. - Safety is our number one priority for our guests. - Motorcycles must be at idle speed when traveling through the Campground. Registration - Guests are allowed 1 RV and up to 2 vehicles per registration. - All Vehicles must be registered on your reservation. Parking - Do not park on our grass or railroad ties. - Ruts caused on your site due to additional vehicles will result in damage charges. - Boats, boat trailers, and cargo trailers are not allowed on sites unless approved by management; car dollies are excluded from this. - Storage is available for a daily rate of $5 a day or a monthly rate of $25 in our parking lot and must be approved by management. - No parking in common areas. - Do not park in the middle of the road. - Do not park in sites that you did not register for. ATV’s, Dirt Bikes, Motorcycles, and Golf Carts - OHV’s are welcome on-site and may be used very slowly while in our park. - Only use golf carts on roads to get to and from your site. - All drivers of these vehicles must have a valid driver’s license. - Absolutely no revving of any vehicle or motorcycle in the park for any reason at any time. - As of this moment, we do not charge our guests to use their own personal golf carts. - Please don't ruin that experience for future guests by being irresponsible. Mail Policy - Please be aware that our campground does not accept traditional paper mail (letters, bills, magazines, etc.) for guests. - As an RV campground offering long-term stays—not a permanent residence or rental property—we are not set up to receive or sort regular postal mail. - We do accept packages delivered by carriers such as UPS, FedEx, and Amazon. - These can be placed in the parcel box located in front of the office. - Guests are responsible for tracking their own deliveries and retrieving them promptly. - If you need to receive regular mail during your stay, we recommend setting up a PO Box at the local post office, which is conveniently located only a fourth of a mile away, with costs ranging from $5 to $30 a month, depending on how large a box you require. - Other options include a friend/family member's mailbox or a large mail service for long-term RV folks like Escapees. Monthly Policy - Monthly invoices, for extended stays over 30 days, are emailed 2 days prior to the first of the month. - These invoices will include the previous month's utility charges and the next month's lot rent. - We accept cash and checks at the drop box at the office. - If paying online through the guest portal, please enter the exact amount on the emailed invoice and enter your name/site number in the notes so we can apply the payment to the right reservation - On the 3rd, if unpaid, we will reach out via email/text/phone call to attempt to collect payment. - Starting on the beginning of the 4th day, a $10 a day late fee will be added to the invoice until the full balance is paid. - Please don't hesitate to reach out if there is a problem/issue we need to be made aware of. - Guests are required to submit a 2-week notice to move (See Cancellation Policy).