SKYE Texas Hill Country Resort

RESORT POLICIES & PROCEDURES CHECK-IN - Check-in for Cabins and Nature Pods: 4:00pm or after. - Check- in time for RV’s is 2:00pmor after. - For check-in after 5:00pm, an arrangement MUST be made with Resort Management. Failure to do so could lead to an automatic cancellation and may attract a corresponding fee. CHECK-OUT - Check-out time Cabins and Nature Pods 11:00am. - Check-out time for RV’s is11:00am - Any check-out after the required time without any prior agreement will be charged a $50.00 LATE CHECK-OUT FEE. Any guest checking out after 2pm will automatically be charged the full nightly rate. FRONT OFFICE HOURS Monday – Thursday 8:00am – 6:00pm Friday and Saturday 8:00am – 8:00pm Sunday 8:00am – 5:00pm Please note that our Club Room will be available at these same hours. AFTER-HOURS SUPPORT - Please contact the Resort Front Desk phone number 888-412-7555 after the office is closed as you will be automatically transferred to our after-hours support. FORMS OF PAYMENTS - Guests are required to pay their reservation in full before or, at the latest, upon arrival. - We accept Credit or Debit Cards only. GENERAL RESORT GUIDELINES We have established the following general guidelines to help ensure your safety and your enjoyment as well as that of all guests while staying at SKYE Texas Hill Country Resort. - Guests are responsible for the behavior of children accompanying them. All children under the age of 14 yrs must be accompanied by an adult who is 18 years or older. This is to say that children in the pool enclosure and in common buildings (Club Haus, Soak Haus’s, bathrooms, and the laundry room) must be supervised by a parent or guardian. - Swim at your own risk. There is no lifeguard on duty. - Proper swimming attire must be worn while in the pool enclosure area. - NO glass containers of any kind are allowed in the pool or pool area. Violators will be financially responsible for any cleanup or cost associated with broken glass. - Bicycles and scooters must be ridden at a safe rate of speed within the Resort only on asphalt paved surfaces. They are not allowed on sites that are not part of their reservation. Helmets must be worn at all times. Skateboards or rollerblades are not allowed. Further, bicycles are not allowed on sidewalks or in the confines of the Club Haus. - There is a bicycle rack at the Club Haus where bikes can be parked. - Excessive use of alcohol, public drunkenness, use of profanity, loud or obnoxious behavior, or the use of any illegal drugs will not be tolerated and will result in immediate removal from the resort. - Driving while under the influence of drugs or alcohol of any type of vehicle (including electric carts) on resort property will result in immediate removal from the Resort without refund. - SKYE Texas Hill Country Resort reserves the right to refuse service to any guest. Guests who do not adhere to our Resort Policies will be asked to leave with no refund. WILDLIFE - Observe wildlife from a distance. Do not follow close to them or approach them. - Do not touch wildlife under any circumstances. - Never feed the animals. Feeding wildlife can endanger their health, alter natural behaviors, can habituate them to humans and can expose them to predators and other dangers. - Protect wildlife and your food by storing rations and trash securely. - Avoid wildlife encounters during sensitive times: mating, nesting, raising young, or winter. - Control your dogs at all times. ROADS & SPEED LIMIT - All guests operating a vehicle on Resort property must possess a valid driver’s license. - The speed limit in the Resort is 10mph. Please observe our speed limit to ensure the safety of all our guests and wildlife. - Violators of this speed limit will be warned, once. If the speed limit is still not observed after a warning, guests will be asked to leave the resort. - The Resort operates a one-way road system in a large portion of the Resort. Please follow the arrows and signs along the roads. - Cars and trucks are to drive only on asphalt services – save for those parking at an RV site. POOL AND SPORTS FACILITIES Weather permitting, the pools, spa, and sports courts will be open from 8:000am to 10:00pm. - Sports equipment is available to sign out at the Front Desk. If you intend to play in the evening, please ensure that you have collected equipment during the posted hours for the Front Desk and return equipment first thing the next morning after the office has opened. - Fees will be imposed for any equipment not returned or damaged. QUIET TIME Sunday through Thursday: 10:00pm to 7:00am Friday and Saturday: 11:00pm to 7:00am No loud music or excessive noise is allowed during this period. Running vehicles or generators are not allowed, except on an emergency basis. SAFETY AFTER DARK To ensure safety after dark, please carry a flashlight. No bike or scooter riding after dark. DUMPSTERS - Place all garbage in bags and then in our designated garbage cans located throughout the resort. These are shown on the site map provided to you. - Please break down all boxes as it helps prevent the overflow of garbage. No bulky/large items should be placed in the garbage cans. CAMPFIRES - Campfires are NOT permitted at SKYE Texas Hill Country Resort. - There are firepits available but there can be frequent BURN BANS or RED FLAG WARNINGS placed in this area by the State or County. If there are Burn Bans or Red Flag Warnings in place The Front Desk will have notices posted on the property and will send out emails to guests. These are also posted on the Internet, and you will see road signs also to this effect. In these situations, ONLY propane grills are allowed and only if they are actively attended. - There are to be no open, wood, or charcoal fires whatsoever during Burn Bans or Red Flag Warnings. - Again, all grills and firepits (when permitted) must not be left unattended. PICNIC TABLES Do not move picnic tables or patio chairs from one designated site to another. CLOTHESLINES Clotheslines are not permitted anywhere in the Resort. FIREWORKS AND FIREARMS-WEAPONS - Fireworks are strictly prohibited on Resort property. - Those licensed to carry a firearm are allowed to have handguns on the property as long as they are stored safely and securely in vehicles. - BB, Airsoft, and pellet guns ARE NOT PERMITTED. - There is to be NO HUNTING or FISHING on the property. GUEST VISITORS - Visitors meeting registered guests of the resort are welcome at SKYE Texas Hill Country Resort, provided they register upon arrival at our Front Desk. - Registered guests and their visitors are expected to read and adhere to all Resort guidelines. - If your visitors are using the common facilities of the Resort, you will be charged a daily visitor’s fee. LOST AND FOUND If you are missing an item that was maybe left in the restroom, shower, laundry room, at site, or around the landscape please check with our front desk team for assistance. PET POLICY While we are a dog-friendly resort, we kindly ask you to be a responsible pet owner and adhere to the following: No more than 2 pets are permitted in any Cabin or Pod. Fee $35.00 per night, per pet. No more than 2 dogs per RV Site. Should the number of dogs per RV site exceed 2, an additional fee per night of $25.00 per pet will be charged upon check-in. o All dogs must be leashed and under owners’ supervision/control while outside. Please extend and follow common courtesies with pet ownership around other guests. o All guests are expected to pick up after their furry companion. o Pets are not allowed in common buildings or swimming pool areas unless they are a service animal. Service animals must be vested while working and are prohibited from entering the pool enclosure. o Please keep dogs out of the ponds. All Owners must sign and acknowledge the Resort Pet Policy upon check-in, accepting liability for their pet as you will be responsible for any damages, injuries, and fees that are incurred during their stay. All Owners must sign and acknowledge the Resort Pet Policy upon check-in, accepting liability for their pet as you will be responsible for any damages, injuries, and fees that are incurred during their stay. SEPTIC SYSTEM - Please do not flush sanitary products/wipes into the system. Flush only items clearly marked “safe for septic systems.” - Please make sure your septic hoses are correctly fastened and properly sealed. RULES AND REGULATIONS SKYE Texas Hill Country Resort reserves the right to make any changes to our rules and regulations. We desire to make your stay with us pleasant, fun, and safe. If you have any questions or suggestions regarding our rules and regulations, we are happy to discuss them with you. Any guest not adhering to the above-mentioned policies and regulations may be asked to leave the Resort and no refund will be offered. LIABILITY SKYE Texas Hill Country Resort is not responsible or liable for any bodily injury or loss due to fire, theft, wind, flood, earthquake, theft, Acts of God, vandalism or for any actions of any guests. Guests will be held responsible and financially liable for any damage to resort property which they may cause. Guests are required to have current and up-to-date registration and insurance for physical damage and liability insurance for their vehicles. GENERAL It is your responsibility to notify all members of your party of SKYE Texas Hill Country Resort policies. By signing this form, or by signing our contactless digital check in form, you agree to the policies, charges, payment and understand that failure to respect our policies may result in immediate removal from the property with no refund. RV GUIDELINES It is intended that items outside your RV are limited to patio & yard furniture/accessories. Any other items MUST be stored away neatly under or inside your rig. - All RVs are subject to inspection and approval by Management. We reserve the right to refuse service based on RV appearance or condition. Any rig 7 or more years old must be approved by Resort Management prior to arrival. Please send pictures to [email protected] - Pick-up or Pop-up Campers, Horse Trailers, and Tents ARE NOT PERMITTED. - Window A/C units ARE NOT PERMITTED. - Sleeping outside IS NOT PERMITTED. - Boats, Flat (open), and Cargo (enclosed) trailers need to be approved by Management before they can be allowed to park on the property. These items, if approved, are not to be parked in the general RV site area (Sites 1-51). - Washing of RV’s is NOT PERMITTED. - No routine maintenance of RVs or vehicles is allowed within the resort. RV ADD-ONS TO RIG/SITE - All “add-ons” to your rig and/or site ARE NOT PERMITTED. This includes carpets on the grass, decks, steps, etc. RV SITE OCCUPANCY - There is always a limit of 6 people per site, including visitors. - Only one (1) RV and a maximum of two (2) vehicles are allowed per site. If you have more than 2 vehicles you will be asked to park the extra ones in overflow parking areas. Vehicles must be parked on the site’s driveway. Parking on roads, landscape, and/or unoccupied sites is prohibited. RV SITE CLEAN UP FEE - Each site is responsible for maintaining a clean and organized appearance. No trash, cigarette butts, oil/grease, food, etc. - Any violators will be charged a $100.00 fee. LIABILITY SKYE Texas Hill Country Resort is not responsible or liable for any bodily injury or loss due to fire, theft, wind, flood, earthquake, theft, Acts of God, vandalism or for any actions of any guests. Guests will be held responsible and financially liable for any damage to resort property which they may cause. Guests are required to have current and up-to-date registration and insurance for physical damage and liability insurance for their vehicles and RV’s.