Greenlake RV Resort

Registration and Arrival Check-In Procedure - Check-in commences at 2:00 PM CST. - Guests are advised to inform the office if their arrival will occur before or after business hours. - Check-out is required by 11:00 AM CST. - Late departures up to 2:00 PM CST will incur a fee of $25. - Departures after 2:00 PM CST will be charged at the daily rate. - Late departures are subject to availability. - Early check-in and/or late departures may be available and are subject to additional charges. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Reservation Deposit - Daily/Weekly Reservations – 1 night Prepayment Required for reservations under 28 Days. - Monthly Reservations – 1 week Prepayment Required for reservations over 28 Days. - Reservation deposits are subject to our Cancellation and Refund Policies. - A refundable $100 electricity deposit will be charged upon check-in for monthly reservations. - This deposit will be applied towards your final month's electricity upon departure, and any remaining balance will be refunded to you. Office Hours - Monday-Friday: 7:30 AM - 6:30 PM - Saturday: 7:30 AM - 5:00 PM - Sunday: 7:30 AM - 4:00 PM - Holiday hours may vary. Late Payment (Monthly Guests) - Payments made more than 4 days past the due date will incur a $40 Administrative Fee. Delinquent Balances - Reminder Notices: Guests with outstanding balances will receive a reminder notice 3 days after the due date. - On the 5th Day, you are subject to ejection from the property. - Collection Process: Accounts remaining unpaid after 10 days will be referred to a collection agency, with additional fees applicable. - Legal Action: Persistent non-payment may result in legal proceedings to recover the owed amount, inclusive of associated legal fees. Site Changes - Site numbers are not guaranteed unless a Lock Site Fee has been paid. - We guarantee the specific site type reserved. - Site numbers may change prior to arrival. - Guests wishing to move sites must check with the office. - Site changes are subject to reservation schedules and maintenance requirements. WiFi Guidelines - LOGIN: QualityRVwifi or QualityRVwifi2-2GHz - PASSWORD: greenlake23 - SUPPORT: For 24/7 support, call 1-888-507-1128 - The WiFi system is provided as a complimentary amenity. - Quality RV Resorts disclaims responsibility for WiFi performance during critical tasks such as online education, work-related activities, or time-sensitive projects. - Guests performing such tasks are advised to obtain a personal WiFi device or hotspot. Park Model & Travel Trailer Rental Guest - Guests acknowledge receipt of the rental unit inventory, including TV, linens, kitchenware, and furniture. - An inventory list is available upon request. - Missing inventory upon check-out will be charged to the guest. - Smoking and pets are strictly prohibited inside any Park Model. Speed Limit - The park speed limit is 5 mph. - Violations will result in warnings, and repeated offenses will result in expulsion from the resort. Parking - Parking on or blocking empty sites is prohibited and may result in daily rate charges or towing at the guest's expense. - Each site accommodates parking for two vehicles. - Non-working vehicles are not allowed on the property. Vehicle Maintenance - Vehicle Maintenance must not be done on the property - If emergency maintenance must be done, please speak with the Property Manager. Pet Policies - Behavior - Quality RV Resorts enforces a strict one-strike policy for pet rule violations. - Management reserves the right to remove problematic animals immediately. - Leash - Pets must be kept on a leash at all times for safety. - Buildings and Pool Area - Pets are not permitted in buildings or pool areas, in compliance with county code laws. - Cleaning Up After Your Pet -Guests must clean up after their pets. Failure to do so will result in a $25 fee for non-compliance. - Repeated offences may result in the guest being asked to leave without a refund. - Leaving Pets Unattended -Pets may not be left unattended outside of your RV. - This includes tying pets to trees or leaving them in an enclosed area outside your RV. - Barking -Excessive barking is prohibited and may result in the guest being asked to leave without a refund. Damage Fees - Guests are responsible for any damages to property, including site fixtures, rental units, and amenities. - Fees for damages will be assessed based on repair or replacement costs. Emergency Contact - All monthly guests should register an Emergency Contact who is not on property in case of emergency, and property management needs to make contact with someone on your behalf. - In case of emergency, dial 911. - If possible, inform the on-site manager of the situation. Reservation Adjustments - Guests wishing to modify their reservation must contact the office at least 48 hours in advance. - Changes are subject to availability and may incur additional charges related to the Cancellation and Refund Policies. Quiet Hours - Quiet hours are enforced from 10:00 PM to 7:00 AM. - Please minimize noise during this period to respect other guests. Guest and Visitor Policy - Each site may accommodate up to 8 (eight) guests, including registered guests and visitors. - All visitors must check in at the office. - A maximum number of visitors per site is set at 4 (four). - Registered Guests are required to be responsible for the behavior of their guests. Pool Hours and Policies - Monday-Sunday: 9:00 AM – 10:00 PM, Adults Only 8:00 PM to 10:00 PM - The pool may close intermittently for maintenance and repair purposes without notice. - No glass of any kind is allowed in the gated pool area. - No food or beverage around the poolside or within the pool. - No Smoking while inside the pool fenced area. Fireworks & Firearms - Fireworks and Firearms are prohibited. - There are no exceptions. Liability Waiver - By accepting this reservation, guests waive, release, and discharge Highway 6 Resort from all claims and liability for personal injury, accidents, property damage, or any other claim arising from the use of the rental/property. - Guests agree to defend, indemnify, and hold harmless Highway 6 Resort from all losses, claims, expenses, and demands, including attorneys’ fees, arising from the guests' use of the rental/property. - Guests are responsible for the actions and safety of all persons in their group. - Management is not liable for non-utilization of package components or loss of recreational opportunities due to weather or other uncontrollable circumstances. - The resort is privately owned, and management reserves the right to refuse service to anyone. - Guests acknowledge they are not tenants but licensees of the resort. - Management may terminate the guest's license to enter the premises at any time for any reason. - Failure to comply with the terms and conditions may result in the immediate termination of guest privileges. - Guests must vacate the space and leave it clean upon termination or check-out.