Big Rock Candy Mountain Resort

CHECK IN-CHECK-OUT - All guests must check in at the Front Desk in the Big Rock Candy Mountain Resort Convenience Store. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. LATE CHECK-IN -If you have an RV Space reserved and arrive after the store has closed, please pull into your reserved space and go to the store in the morning to check in. RV PARK - Check-in is 2 pm - Check-out is at 11 am LATE CHECK OUT - If you desire a late checkout, please inquire at the Front Desk at the Big Rock Candy Mountain Store. If available, you may be able to extend your check-out time past 11 am. SHOWER HOUSE - There is a Shower House/Rec Room in the RV Park between spaces 28 and 29. The shower House/Laundry/Recreation Building is provided for guests of the Resort free of charge. - There are Washers and Dryers in the Laundry Room for guest use. There is no cost for the use of the machines at this time. Detergent is not provided. - The shower house contains 3 Bathrooms, and 2 of those bathrooms have a shower. - This facility may be under video surveillance, and this notice serves as your notification that you understand your presence in this building may be monitored without further notice. - Paper Towels and Toilet Paper provided in this building are provided for use in this building only. Any removal of supplies from this building is considered theft and a violation of this Lodging Agreement. - Any damage, vandalism, destruction of property, or further willful acts of destruction to the building or its contents are considered criminal acts and violations of this lodging agreement and may result in your removal from the property and prosecution to the fullest extent of the law. RV PARK POLICIES - Pets are always welcome. - Dogs must be leashed & attended to while outdoors. - Don’t allow your pets to annoy others. - Please pick up after your pets. Bags are available at several locations. - ATVs are allowed to be ridden into and out of the park. - We do not allow children to ride unattended in the park. - Swivels must be used on all sewer connections at all times. - Lawns: No carpets, mats, ATVs, or vehicles are allowed on the lawns at any time. - TENTS may be placed in your RV Space with prior registration and payment at the Front Desk. $10 per tent, per night. - Lawns are watered on a regular basis & mowed every Wednesday; please leave your lawn accessible to our mowers. - Do not trim trees or bushes. If you feel that one needs to be trimmed, please contact our camp host. - One vehicle per site. Please display your validation paper on your windshield. - Fires are permitted in fire pits ONLY and are dependent on current fire restrictions set by the Forest Service. - Please respect others & keep music, voices, & other disturbances to a minimum during your stay. - No discharge of firearms and no fireworks are allowed on Big Rock Resorts property. - Quiet time is between the hours of 11:00 PM and 7:00 AM. - No generators are allowed to run in the resort. - Resort reserves the right to evict guests without a refund plus costs to repair all damages to any Resort property or for not following the rules. RESERVATIONS FOR 1 UNIT ( RV) FOR NON-HOLIDAY PERIODS - Deposit equal to one night’s stay for each unit rented is due when the reservation is made - Reservations are recommended but not required. - Balance will be collected upon check-in at Big Rock Candy Mountain Resort - This policy applies to any reservation for one (Motel Rooms, Cabins, RV Spots) for 1 or more nights. LARGE GROUP/FAMILY REUNION RESERVATIONS ( RV): The below terms apply to any reservations that are part of a large group/family reunion. Groups and Family Reunions are planned very far in advance. Once reservations have been made and held for a period of time, it is next to impossible to make those available to others planning large groups. - Deposit is due within 2 weeks after the reservation is made. - If a reservation is made 120 days or less prior to the check-in date, the deposit is due immediately. - Deposit equal to one night’s stay for each unit rented is due when the reservation is made - If full payment has not been received, the card used for the deposit will be charged in full for the total reservation cost if we are unable to re-book your lodging unit reserved. Example: You cancel 10 units less than 120 days prior to check-in. We rent out 8 of those units for the dates of your original stay, the credit card used for the deposit will be charged for the 2 units not rented out. NOTE FAMILY REUNIONS ( RV): - We will happily hold units for family reunions and assign them to individual people at their request. Members of your group should contact us to let us know which units they are reserving. Any held units not reserved for an individual within 30 days of the initial hold will be released from the hold and open for reservations to the general public. - If the check-in date is within 90 days of initial hold, held units not claimed by an individual 7 days after initial hold will be released from the hold and open for reservations to the general public. - Large Group Reservations are any reservations for a group or family reunion, with 1 or more units (any combination of Motel Rooms, Cabins, RV Spots, or Tent Spots) for 1 or more nights; and/or Activity Reservations for 10 or more people. HOLIDAY PERIOD RESERVATIONS (RV) - Holiday Periods are Memorial Day Weekend, Independence Day, Utah Pioneer Days (any stays that include July 24: as a Check In/Check Out or Overnight Stay), Labor Day Weekend, Thanksgiving, and Christmas. - Reservations for holiday periods generally require a minimum stay. The minimum stay is generally 3 nights. If you are trying to reserve a unit for less than the minimum stay, the website will tell you that a longer stay is required. - Deposit equal to one night’s stay for each unit rented is due when a reservation is made - Balance is due at check-in LODGING POLICIES Arrival Times: 3:00 PM - 6:00 PM Deposits & Payments - A 50 percent deposit is collected at the time of purchase - Payment for retail items and gift certificates is collected at the time of purchase Scheduled Deposit - A 100 percent deposit of the remaining balance is collected 7 days before arrival. Children & Pets - Children are welcome with an accompanying adult - Pets are welcome - Pets must weigh under 40 pounds - Pets must be kept in a crate while in the room Pets are allowed with additional fees. Pets Allowed in all Train Cars Units with a $30 per pet, Non-Refundable Fee, and a $50 Refundable Deposit Maximum TWO pets per Unit Pet Deposits will be refunded after housekeeping has inspected the lodging unit Credit Card Security - Your credit card information is stored and processed securely. Contact us for more information about credit card security. - We want to make your stay both pleasant and comfortable. If you need any information, please feel free to inquire at the Big Rock Candy Mountain Resort Office. Please help us make your stay here more enjoyable through your cooperation with the following simple rules: Check-In - Check in after 3 p.m. (noon) on the day of arrival. Check-Out - Check out before 11 a.m. on the day of departure. Please make arrangements prior to 10 a.m. if staying an extra night. Quiet Hours - Quiet hours are from 11 p.m. to 7 a.m. Children - Parents are responsible at all times for their children’s safety and behavior. Please supervise small children in showers and restrooms, and do not allow children to play in the roadway. Laundry - The laundry room is open from 8 a.m. to 8 p.m. (Memorial Day-Labor Day). Please do not hang clothes on lines or trees at the campsite. Garbage - Help us stay clean by depositing all garbage in the dumpsters located throughout the Campground. Complimentary garbage bags may be obtained at the Convenience Store. After-Hours Assistance/Security - Please see the blue courtesy phone next to the Campground Store entrance.