Jellystone Park™ Wichita Falls

Cancellation Policy - We do not give credit or refunds due to the discomforts of nature. - The fun continues, rain or shine. - Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date. - This policy will apply regardless of COVID-19. - The cancellation/refund policy may be amended in the event a natural disaster for example, a blizzard, hurricane, or tropical storm watch/warning is issued for the camp-resort area or the guest's residence within 48 hours of the reservation arrival date or when there is a mandatory evacuation of the area and the camp-resort will be closed for an extended period of time. For Lodging Rentals - 3+ weeks refund minus the non-refundable $25 cancellation fee per lodging rental or full refund issued in camp credit. - 2+ weeks 50% of reservations issued in camp credit and 50% of reservations forfeited. - Less than 2 weeks full reservation forfeited. For Campsites - 2+ weeks refund minus the non-refundable $25 cancellation fee per campsite or full refund issued in camp credit. - 1+ week 50% of reservation issued in camp credit and 50% of reservation forfeited. - Less than 1 week full reservation forfeited. For Add-Ons - 1+ week refund less $10 cancellation fee per add-on issued in camp credit. - Less than 1 week full reservation forfeited. For Cabanas and Inclement Weather - In case of inclement weather causing the water zone's unavailability for a total of 4 or more hours on your rental day, you can opt for a full camp credit or reschedule to an available date (subject to availability). For Linens - 1+ week refund less $2 cancellation fee per linen set issued in camp credit. - Less than 1 week full reservation forfeited. Change Policy - Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks for Campsites, 3+ weeks for Lodging Rentals, and 5+ weeks for Lodging Rentals of 8 or more people) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. - Guest is responsible for any resultant difference in rates. - Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. - Camp Credit will remain active on the User Account and will expire one year from issuance. - Reservation arrival or departure dates may not be changed inside the cancellation window. Payment Policy - Payment is due in full at time of booking. - We gladly accept Visa, Mastercard, Discover, and American Express. - All outstanding balances are due no later than 30 days prior to arrival. - Any outstanding balances that remain 29 days prior to arrival will automatically be charged to the payment method used for the initial deposit. - Any declined final payments may be canceled subsequent to the cancellation policy. No Show Policy - Reservations will be held until check-out time on the day following your scheduled arrival. - No shows will result in full forfeiture of funds. Refund Policy - Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. - Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. - All refunds processed via credit/debit card will be processed back to the original credit/debit card used, with no exceptions. - All Spot2Nite reservations require payment in full at the time of booking. - Please contact Spot2Nite to cancel a reservation via email to [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.