Sun Retreats Hospitality Creek

Registration and Arrival Check-in Procedure - Cabin/Rental Unit Check-in time is 4:00 pm - Cabin/Rental Unit Checkout time is 11:00 am - Campsite Check-in time is 3:00 pm - Campsite Check-out time is 11:00 am - Minimum stay requirements may apply during your requested dates. - All future bookings will only require 50% down. - The remaining 50% will be required to be paid in full 30 days prior to arrival. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. General Rules & Policies - Events and amenities are limited during non-Peak season. - Specific campsites or cabins may be requested, but are not guaranteed. - We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. - If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number. - We have adopted dynamic rates that fluctuate based on occupancy, similar to the hotel and airline industry. - With that being said, rates vary based on availability and are subject to change with each search. - 1 camping unit and 2 vehicles per site; extra vehicles must park in overflow lot, not including day guest vehicles that must park in overflow lot. - Must be 21 or older to rent a campsite or a cabin. - Wristbands issued upon check-in must be worn at all times to identify you as a registered guest. - These wristbands also serve as your ticket to fun. - They grant you access and use of the park's amenities, attractions, and facilities. You may be turned away from an activity or amenity if a wristband is not present. - The use of formaldehyde-based products in RV tanks is prohibited. Flags Policy - The following flags are allowed to be displayed at your site and throughout the campground: All international flags, Military, including Air Force, Army, Marine Corps, Navy, Coast Guard, POW, MIA, and veterans, sports and decorative flags such as holiday, seasonal or garden. Vehicle Policy - Please, no bicycle riding after dark; helmets are required for all guests 17 and younger. - Battery-powered scooters, bicycles, and other means of transportation are not allowed. - Campers may arrive on a motorcycle, but are not permitted to ride the vehicle around the park. - We do not allow Hoverboards, e-bikes, motorized scooters, ATVs, Go Karts, or slingshot Trikes. Personal mobility devices used by persons with disabilities are allowed at Management's discretion. Quiet hours - Daily 11:00 pm - 8:00 am. Cabin/Rental Unit Reservations - We do have an early access option beginning at 11:00 am, but it is based on availability (must call ahead) and involves a fee based on the time of check-in. - Early access (before check-in time) does not guarantee the site/cabin will be ready or available at the time of arrival. - Early access only guarantees access to the campground and campground amenities, which require parking in overflow. - Access is based on availability. Please call for more information. - We absolutely cannot accommodate access prior to 11:00 am, so please plan your travel accordingly. - Extended access is available for $10 during Non-Peak season and $25 during Peak season to stay in the park until 6:00 pm, subject to availability. - Extended access (after check-out time) does not guarantee the guest will be able to stay on site until departing from the park. - Extended access only guarantees access to the campground and campground attractions, which require parking in overflow. - Access is based on availability. - Unless otherwise noted, rates are based on 4 people (4 years old and older). - An additional person fee applies. - Tents are not allowed at cabins or cottages. - Our cabins are non-smoking. - An excessive cleaning fee will be assessed if the policy is violated. - Additional Person Fees: - Pets are not allowed at the cabins. Campsite Reservations - We do have an early access option beginning at 11:00 am, but it is available only if the site is vacant (i.e., nobody is in the site before you). - It also involves a fee based on the time of check-in. - Early access (before check-in time) does not guarantee the site/cabin will be ready or available at the time of arrival. - Early access only guarantees access to the campground and campground attractions, which require parking in overflow. - Access is based on availability. - We absolutely cannot accommodate access prior to 11:00 am, so please plan your travel accordingly. - Extended access is available for $10 during Non-Peak season and $25 during Peak season to stay in the park until 6:00 pm. - Subject to availability. - Extended access (after check-out time) does not guarantee the guest will be able to stay on site until departing from the park. - Extended access only guarantees access to the campground and campground amenities, which require parking in overflow. - Access is based on availability. - No tents allowed on RV campsites. - One camping unit per site. - Minimum stay requirements may apply during your requested dates. - Three-night minimum stay required for holiday weekends. - Limit 8 people per site. Rates based on 6 people (4 years old and older).  - An additional person fee applies. Campsite Pet Policy - A max of two pets are allowed at all campsites. - Pets of the registered site occupant are welcome, but limited to 2 pets per site. - Guests or visitors may not bring pets with them. - If they arrive with a pet, they will not be permitted to enter the park. - The pet owner is responsible for noise and clean up. - Pets must be kept on a leash and may not be left unattended at the site. - No pets allowed at tent sites. - We reserve the right to remove hostile pets from the parks. Water Attractions and Pool Rules - All persons under the age of 16 must have a supervising companion to be in the pools and within the pool and water attraction area. - “Supervising companion” is understood to mean a person who is responsible for assuring that the child will comply with applicable rules and regulations. - Some pools and attractions may not have a Lifeguard on duty. - Please supervise children at all times and follow all posted signs and rules. - US Coast Guard-approved Life Jackets and Puddle jumpers are encouraged for all children 48” or less. Behavior - We expect all guests to behave in a family-friendly manner.   - Line jumping, profanity, and unruly behavior are considered offensive behaviors and could result in the guest being ejected from the property without a refund. Dress Code - Proper swim attire is required. - Swim attire must be appropriate for a family environment. - Inappropriate swim attire:  Jeans, cut-offs, undergarments, swimwear that is revealing or has messaging that depicts violence, nudity, vulgarity, or discriminatory language or graphics. - Swim attire with buckles, rivets, zippers, or exposed metal, and other sharp objects is not allowed on slides. Outside Food and Beverages - Food, drinks, and coolers are allowed in the waterpark. - Glass, bottles, or containers, and alcohol are not permitted. - Food and beverages are not allowed in any pools or spas. Pet Policy - Pets are not allowed, except for working service animals. - Service animals must always be with their handler and may not be in pools or in contact with the water. Prohibited - Smoking, vaping, or e-cigarettes are not allowed in or around the pool area. - Firearms, ammunition, knives, and weapons of any kind are not allowed. - Larger outside flotation devices, including floats and rafts, are not permitted. - Breath-holding games are not permitted in any pools or attractions. Inclement Weather - For your safety, certain pools or attractions may need to close during severe weather, such as electrical storms, heavy rain, or high winds. - If weather causes a closure, every attempt will be made to reopen as soon as it is safe to do so. - Pool decks and cabanas will be cleared, and guests will be asked to remove their personal items and leave the waterpark area. Ride Restrictions - Guests with limited swimming abilities, certain body proportions, certain heights, and/or weights may not be able to enjoy all attractions. - All guests must meet the attraction's requirements to ride.

Campground Cancellation Policy Cabin/Rental - We do not give credit or refunds due to the discomforts of nature. - The fun continues rain or shine. - Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date. - 3+ weeks: Refund minus $25 cancellation fee per cabin OR full refund issued in camp credit. - 2+ weeks: 50% of the reservation issued in camp credit or 50% of the reservation forfeited. - Less than 2 weeks: Full reservation forfeited. - The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date or when there is a mandatory evacuation of the area and the camp-resort will be closed. Campsite - We do not give credit or refunds due to the discomforts of nature. - The fun continues rain or shine. - Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date. - 2+ weeks: Refund minus $25 cancellation fee per campsite OR full refund issued in camp credit. - 1+ weeks: 50% of the reservation issued in camp credit or 50% of the reservation forfeited. - Less than 1 week: Full reservation forfeited. - The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed. Refund Policy - Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. - Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. - All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions. Change Policy - Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. - Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. - Camp Credit will remain active on the User Account and will expire one year from issuance. - Reservation arrival or departure dates may not be changed inside the cancellation window. Payment Policy - Payment is due in full at the time of booking. - We gladly accept Visa, Mastercard, Discover, and American Express. No Shows - Reservations will be held until check-out time on the day following your scheduled arrival. - No shows will result in full forfeiture of funds. - All Spot2Nite reservations require payment in full at the time of booking. - Please contact Spot2Nite to cancel a reservation via email to [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.