Pine Grove Cottages

Check-in Procedure - Check-in time: 3:00 pm. - Check out time: 7:00 pm. - If you plan on arriving after 7:00 pm, please let us know, and we will set you up with a virtual check-in. - Check-out is no later than 11:00 am. - Late check-out fee is $50 per hour unless pre-arranged and approved based on availability. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Room Rates - Cottages 3, 4, 5, 6, and 11 are based on double occupancy. - Cottages 7, 8, 9, 10 are based on 4-person occupancy. - There will be an additional charge of $25.00 per night per person for cottages 7, 8, and 9. Additional Persons - If you are planning to use the sofa sleeper for someone in your party, please let us know prior to your arrival. - We will gladly prepare the sofa sleeper and provide an additional blanket and pillow. Smoking - All of our cottages are smoke-free. - Smoking is permitted outside or on your deck. Burning - Incense burning is not allowed inside the cottage. - Cleaning fees of $250 will be automatically charged for smoking or incense burning inside the cottages. Pet Policy - Pine Grove cottages are “dog-friendly,” but we do have a 2-dog limit. - Please see our dog policies, which include that your dog must not be left unattended in the cottage unless they are crated. - There is a $25 per night per dog charge. - We only accept dogs. - $25 per night per dog. - Dogs must be potty-trained. - We will charge additional fees for any dog accidents, damages, or injuries caused by your dog. - This charge will be at the discretion of the owners of Pine Grove Cottages, with a minimum fee of $100. - Because of the size of our cottages, there is a 2-dog limit. - We ask that you do not leave your dog unattended in the cottage unless it is kept in a travel kennel. - This is so your dog feels secure in its new environment. - We welcome you to walk around the grounds with your dog leashed. - We're happy to supply you with extra poop bags. - Please dispose of them in the dumpster, not in the cottage trash. - As a consideration to future guests, please keep your dog off the furniture and beds. - Excessive barking is grounds for forfeiting all rental fees and ending your stay immediately. - Please remember not all guests have dogs. - Guests will be asked to sign and adhere to our pet policies and etiquette upon arrival. Key - Please drop off your key at the office or in the drop box outside the office. Payment - A one-night deposit, including tax, will be charged to your credit card at the time of booking your reservation. - Your remaining balance will be charged to the card on file the day you arrive. - We accept Visa, Mastercard, Amex, and Discover. - All room rates are subject to the Maine state sales tax (currently 9%). Daily Housekeeping - All cottages are thoroughly cleaned prior to your arrival. - We will not enter your cottage during your stay to provide daily housekeeping, unless there is a need or maintenance concern. - All linens are provided in your cottage prior to your arrival. - If you need extra linens or amenities, please contact the office. Cleanliness - An additional cleaning fee may be charged (starting at $100) if the cottage is left in an excessively dirty condition. - Examples include, but are not limited to. - Trash left scattered throughout the property and cottage. - Dirty dishes left in excess. - Spills or stains on floors, furniture, or walls. - Strong odors from smoke, cooking, or pets. Damage Policy - Guests are responsible for any damage to the property or its contents during their stay. - Charges will apply for. - Broken or missing items (furniture, fixtures, electronics, etc.) - Holes in walls or significant paint damage. - Damaged linens, towels, or mattresses. - Tampering with security or smoke detectors. - Damages from dogs. - If damage is identified after check-out. - We will document the issue with photos. - An invoice will be sent for the cost of repair or replacement. - We will charge the guest’s card on file through our booking platform. Lost & Found - Should you leave belongings behind and request that we ship them to you, a minimum flat fee of $25 will be billed to the credit card on file. - Requests for overnight shipping or larger items will be billed $25 plus the cost of shipping.