Monument RV Resort

Cancellation Policy - We do not give credit or refunds due to the discomforts of nature. - The fun continues rain or shine. - Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date. - This policy will apply regardless of COVID-19. - The cancellation policy may be amended in the event a natural disaster for example, a blizzard, hurricane, or tropical storm watch/warning is issued for the camp-resort area or the guest's residence within 48 hours of the reservation arrival date or when there is a mandatory evacuation of the area and the camp-resort will be closed for an extended period of time. - You must be at least 21 years old to reserve any of our accommodations, add-ons, events, tickets, or services, and your making of the reservation for the same constitutes your representation and warranty to us that you are at least 21 years of age. - You explicitly understand and agree that we do not give credit or refunds due to the discomforts of nature, such as excessive heat or cold, rain, hail, snow, ice, drought, other inclement weather, natural disasters, animals, reptiles, insects, rodents, or sound. Lodging Rentals 3+ Weeks - Refund minus $25 cancellation fee per lodging rental or full refund issued in camp credit. - Valid for one year from the issued date. - 2+ Weeks - 50% of the reservation issued in camp credit. - Valid for one year from the issued date, and 50% of the reservation is forfeited. - Less than 2 weeks - Full reservation forfeited. Campsites - 2+ Weeks - Refund less $25 cancellation fee per campsite or full refund issued in camp credit. - Valid for one year from the issued date. - 1+ weeks - 50% of the reservation issued in camp credit. - Valid one year from the issued date, and 50% of the reservation is forfeited. - Less than 1 week - Full reservation forfeited. -Camp credit can only be redeemed at the K-Camp. - NY location and must be used within one year from the issued date, and can only be applied toward your site or cabin/lodge rental. Refund Policy - Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. - Any refund processed will be refunded in the same form that it was originally paid, or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. - All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions. - Our refund policy varies depending on the type of accommodation or add-on and the timing of the cancellation notice in relation to the reservation date as follows. - Cabins of 7 or Less People. Reservation policy - If a reservation for a cabin (each, a “cabin”) that accommodates 7 or fewer people is cancelled more than 3 weeks prior to the arrival date, we issue a full refund minus $25 cancellation fee per cabin; or camp credit (defined below) in the full amount can be elected. - For a cancellation of a reservation more than 2 weeks but less than 3 weeks prior to the arrival date, we issue a camp credit for 50% of the reservation payment, and the balance is forfeited to us. - For a reservation canceled less than two weeks prior to the arrival date, the full amount of the reservation payment is forfeited to us. - cabins of 8 or more people. - If a reservation for a cabin that accommodates 8 or more people is canceled more than 5 weeks prior to the arrival date, we issue a full refund of the reservation payment less a $50 transaction fee per cabin, or a camp credit in the full amount can be elected. - For a cancellation of a reservation more than 4 weeks but less than 5 weeks prior to the arrival date, we issue camp credit for 50% of the reservation payment, and the balance is forfeited to us. - For a reservation canceled less than 4 weeks prior to the arrival date, the full amount of the reservation payment is forfeited to us. Campsites - If a reservation for a campsite is canceled more than 2 weeks prior to the arrival date, we issue a full refund of the reservation payment less a $25 transaction fee per campsite, or camp credit in the full amount can be elected. - For a cancellation of a reservation more than 1 week but less than 2 weeks prior to the arrival date, we issue a camp credit for 50% of the reservation payment, and the balance is forfeited to us. - For a reservation canceled less than one week prior to the arrival date, the full amount of the reservation payment is forfeited to us. Add-ons - If a reservation for an add-on is canceled more than one week prior to the arrival date, we issue camp credit for the amount of the add-on less a $10 cancellation fee per add-on. - For a reservation canceled less than one week prior to the arrival date, the full amount of the reservation payment is forfeited to us. - Add-on means the use of each additional item of personal property, amenities, or services labeled as “add-on” on our website or in the reservation, or for which a separate charge is made. Camp Credit - Camp credit means a financial credit to your account with us that may be redeemed only against the future cost of cabin rental(s), campsites rental(s), add-on(s), or point of sale transactions, each made and used only at this specific park within 1 year of the date the credit is issued. - Camp credits not used within 1 year of the date the credit is issued are forfeited to us. Change Policy - Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks for campsites and 3+ weeks for lodging rentals) will result in a one-time courtesy change, and every change made thereafter will be charged a $15 service fee. - The guest is responsible for any resultant difference in rates. - Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a camp credit. - Camp credit will remain active on the user account and will expire one year from the issued date. - Reservation arrival or departure dates may not be changed inside the cancellation window. Payment Policy - Payment is due in full at the time of booking. - We gladly accept Visa, Mastercard, Discover, and American Express. - 2023 camping reservations: all outstanding balances are due no later than 30 days prior to arrival. - Any outstanding balances that remain 29 days prior to arrival will automatically be charged to the payment method used for the initial deposit. - Any declined final payments may be canceled subsequent to the cancellation policy. No Show Policy - Reservations will be held until check-out time on the day following your scheduled arrival. - No shows will result in a canceled reservation and full forfeiture of funds. - All Spot2Nite reservations require payment in full at the time of booking. - Please contact Spot2Nite to cancel a reservation via email to [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.